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FAQ/most frequent questions


How to Return/ Cancel an Order?

If you want to return or cancel an order please do not hesitate to contact us on. 01224338848 / 034251487 or email us at , and we will be more than happy to help you out!

How long will it take for my package to arrive?

If you are concerned as to the estimated amount of time your order will take to arrive, we have just the answer for you! Before your order is shipped, it must be processed. We ask that you allow 3-5 business days (not including weekends and holidays) for processing.

My order has not arrived when I expected it to, what can I do?

Please contact us on and we will investigate. Remember to include your order number.

How soon will I get a response to my query?

We acknowledge all email and contact requests via the website within 48 hours. For a quicker resolution contact our customer service teams by telephone 03 4251487

What does delivery cost?

The cost of delivery is determined by your delivery address and the items that you have ordered. In general, delivery fees around 50 L.E

What areas do you deliver to?

We deliver locally only

Is there a minimum order for delivery?

No. We are happy to deliver anything you order, with no minimum order.